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Our Customers
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FunRent FAQ | Inflatables, Inflatable Party Rentals
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Almost everyone has a few questions about renting inflatables or FunRent's specific policies. Our goal is always to operate openly and above board. If you have a question, it's likely that we've been asked it before. Please take a look at our frequently asked questions and answers and see if we've answered your question. If you have a question we haven't covered or need more information, please contact us.
Select each question below, to read the answer. |
About Equipment
How long do I get to use the equipment?
Our standard rental rate covers up to four hours of event time. If you need the equipment longer, let us know and we'll give you the price of the additional time. We do not charge less for fewer than four hours of use since our largest costs are in the delivery, setup, and takedown of the equipment.
We always try to deliver about and hour before the event for smaller events. For larger events, set time can vary depending on the equipment and time of the event. You are only charged for the time you use the equipment. Setup and takedown does not count towards your four hours. If you need you event setup well before the start time (several hours), there will be an additional charge.
How much room do I need?
The amount of room you need depends on the size of the equipment. That's why we list the dimensions of the equipment on each equipment web page. For bounce houses, we only need about three feet additional space on all sides. For other inflatables, more space will be needed because of entry and exit methods. Please be sure and consider height as well.
We will discuss space requirements with you when you call or email.
What types of surfaces do you setup on?
Almost any surface will work as long as we know what it is at booking. If it's grass, we'll normally use stakes to secure the equipment. If it's a hard surface, then we use sandbags. We need to know the type of surface so we can bring stakes or sandbags as required.
We do not setup on sand or dirt. The fine particles get into and cause excessive wear on the seams of the equipment.
How much electrical power do I need?
Adequate electrical power is a must. Just like the dimensions, we list the electrical requirements of each piece of equipment on its web page. Please pay close attention to those needs. When the power requirements call for a certain number of separate electrical circuits, we must be able to access that number of separate circuits. We cannot operate two blowers on the same circuit.
Two different electrical outlets on the same circuit only counts as one circuit. If we use two outlets on the same circuit, a circuit breaker will most likely trip and the equipment will slowly deflate. The outlets we use must be within about 65' of the equipment setup location. Our blowers come with 75' of 12 gauge cord. State law prohibits the use of extension cords beyond that 75'.
We will discuss your electrical needs with you when you reserve the equipment.
Do you deliver and setup the equipment?
Yes! We deliver and setup up all inflatables. At the end of your event, we'll return and take it down. You never have to manhandle heavy equipment. When we setup your equipment, we will go over all the details and safety rules with you.
Our free delivery area covers all of Seattle/Eastside area including Seattle, Bellevue, Redmond, Kirkland, Woodinville, Duvall l, Carnation, Monroe, Everett, Edmonds, Shoreline, SeaTac, Burien, Tukwila, Renton, Kent, Lake Forest Park , Mountlake Terrace, Brier, Lynnwood, Issaquah, Sammamish, Fall City, Snoqualmie, North Bend, Preston, Des Moines, and more.
For areas including Marysville, Arlington, Mt. Vernon, Federal Way, Tacoma, Lakewood, Olympia, Lacey, Puyallup, South Hill, Auburn, Enumclaw, Black Diamond, Covington, Ravensdale, and most of the rest of Puget Sound, there is a delivery charge that we will quote you right up front. For larger events, we deliver to all of Washington state.
Can I pickup the equipment from you?
We allow customers to pickup food machines, carnival games, table games, and electronic games. For safety reasons and to comply with Washington state law, we do not allow customer pickup inflatables. Professional setup is the first step towards a safe event. Inflatables can weigh between 200 and 1,000 pounds. Handling equipment that heavy is a job for those trained to do it. State low requires inflatables to be setup by a properly trained installer. Click here for more information:
What kind of supervision is necessary?
Adult supervision is required whenever kids are using the equipment. Attentive adult supervision is the single most important safety factor. Some of the larger pieces such as slides and obstacle courses require at least two adult supervisors. We cannot over emphasize the importance of adult supervision. Our delivery staff will make sure you know the safety rules.
If you prefer FunRent to supervise the equipment, we have staff available for a game host fee.
Is the equipment safe?
Inflatable rides carry about the same risk as playground equipment. Quality adult supervision significantly reduces the risk of injury. Our inflatables are inspected annually by an independent inspector authorized by the Washington Department of Labor & Industries. In addition, we inspect the equipment at setup as well.
Safety rules are posted on the equipment and our delivery team will go over those rules with you.
What if it rains?
As much as we always hope for warm sunny days, we don't always get our wish. Most of our equipment can operate in the rain. If it becomes too wet to use, the equipment should be closed and kids not permitted to play. Many of our bounce houses and combos have rain covers.
We do not give weather refunds.
General Information
What areas does FunRent serve?
Our free delivery area covers all of Seattle/Eastside area including Seattle, Bellevue, Redmond, Kirkland, Woodinville, Duvall l, Carnation, Monroe, Everett, Edmonds, Shoreline, SeaTac, Burien, Tukwila, Renton, Kent, Lake Forest Park , Mountlake Terrace, Brier, Lynnwood, Issaquah, Sammamish, Fall City, Snoqualmie, North Bend, Preston, Des Moines, and more.
For areas including Marysville, Arlington, Mt. Vernon, Federal Way, Tacoma, Lakewood, Olympia, Lacey, Puyallup, South Hill, Auburn, Enumclaw, Black Diamond, Covington, Ravensdale, and most of the rest of Puget Sound, there is a delivery charge that we will quote you right up front. For larger events, we deliver to all of Washington state.
Are you insured?
Absolutely! To view a copy of our proof of insurance, click on this link: Insurance Certificate.
What laws and rules apply to inflatables?
The basic rules and regulations applicable to our industry are issued by the Department of Labor & Industries. L&I's Electrical Division oversees the inflatable industry. Here some of the pertinent laws and regulations:
All amusement riders must be inspected annually by an authorized independent inspector. (FunRent uses International Leisure Consulting to perform our inspection. International Leisure performs inspections and advises amusement companies all over the world.)
Amusement rides must display an operating permit issued by the Department of Labor & Industries. Click to see a copy of our permit letter.
All operators must carry $1 million of liability insurance.
An operators insurance certificate must be made available to its customers. Click to see a copy of our certificate.
Amusement rides must be setup by trained persons.
Amusement rides displaying the L&I operating permit are exempt from onsite electrical inspections.
Does FunRent follow those rules?
Yes. We believe following the rules is good for all us. It certainly costs us more, but we believe in doing things the right way. When you find someone offering substantially lesser prices, there is a good chance they are operating outside the rules or taking safety risks. We will not do that.
Why can't I book online?
Very simply...we want to get it right. There are so many variables that affect setup such as surface, parking, gates, electricity, hills, slopes, trees, etc. We believe the best way to get it right is talk to you in person. We don't try to upsell you. We just want to make sure we have all the details, so your event will be perfect.
Reservations and Payment
Where are the prices?
Our pricing is included in our downloadable catalog. At FunRent, we pride ourselves on reasonable prices for the service and quality of equipment we provide. You might be able to find a slightly better price, but you will not find better equipment or service. Do not let a slightly better price spoil your event. In any case, be sure the operator is fully licensed and insured and that they will be there on time with quality equipment.
We do offer special discounts to schools, PTAs, churches, and nonprofit organizations. Those discounts are based on volume - the more you order the greater your discount. When you call in, we will quote you a firm, fair price. Unlike most of our competitors, we do not continue to add on charges until a bargain price becomes a nightmare. When your're getting a competing quote, be sure you ask about all add-ons including delivey charges, setup fees, time and distance additions, insurance fees, etc. Some companies advertise and event quote a low rental price and then start sticking you with literally hundreds of dollars of add-ons. FunRent does not and will not operate that way!
To download our catalog, simply click on the link below:
How do I pay?
We accept VISA, MasterCard, American Express, and Discover cards. We also take cash and checks. When you make your reservation, we'll ask you how you want to pay and take care of the details. We do require payment at booking.
For schools, communities, companies, and certain other organizations, we will accept a purchase order.
All payments are nonrefundable. If you cancel your event, we will work with you to reschedule and apply all or a portion of your prepayment to that event. If you cancel or reschedule your event more than 2 days before its original date, we'll apply 100% of your prepayments to a rescheduled event. If you cancel or reschedule within 2 day of its original date, we'll apply 50% of your prepayments to a rescheduled event.
Is a deposit required?
We are doing everything we can to avoid raising prices. We're quite proud that weve managed to keep pricing relatively flat for the past four years! To do that, we've had to look for ways to operate more efficiently than ever. To help us achieve that, we've recently changed our policy regarding deposits.
Individuals. To avoid multiple processing fees, we now require full payment when we reserve your equipment. This reduces the amount we pay to our credit card processors and allows us to pass the savings along to you by keeping our prices as low as possible.
Schools, PTAs, Churches, Nonprofits, Communities, and Companies. We require a 50% deposit when you reservice your equipment and the balance on the day of the event. In certain situation, we can accept a purchase order in lieu of a deposit.
All prepayments are nonrefundable. If you cancel your event, we will work with you to reschedule and apply all or a portion of your prepayment to that event. If you cancel or reschedule your event more than 2 days before its original date, we'll apply 100% of your prepayments to a rescheduled event. If you cancel or reschedule within 2 day of its original date, we'll apply 50% of your prepayments to a rescheduled event.
Are reservations really necessary?
First and foremost, we will do our best to get you the equipment you want when you want it even if you book very near your event date. But, advance reservations are a huge help - especially if you need the equipment delivered at a specific time.
Delivery routes get assembled and delivery staffed assigned several days in advance. We do that so we can determine the number of delivery routes and staff we will need and to give our staff an opportunity to plan ahead. However, we are always more than willing to work in last minute bookings. By reserving your equipment ahead of time, you will get a better selection of equipment and a more desirable delivery time.
How do I make a reservation?
We have very efficient online tools to help you find out more about equipment and pricing. However ultimately, all reservations are made by telephone. You can use email or our contact form (Contact FunRent), to get tons of information, discuss the pros and cons of various equipment selections, pricing, availability and more. In the end though, there is simply a lot of detail information we need to ensure a proper setup. And, we all want it done right.
Even though it's a bit old fashioned, ultimately reserving the equipment by telephone allows us to get it right! The last thing we want to do is make a mistake on your reservation.
What if I need to cancel?
We do understand that a cancellation might be necessary. Kids get sick and plans change.
All prepayments are nonrefundable. If you cancel or reschedule your event, we will work with you to reschedule and apply all or a portion of your prepayment to that event. If you cancel or reschedule your event more than 2 days before its original date, we'll apply 100% of your prepayments to a rescheduled event. If you cancel or reschedule within 2 day of its original date, we'll apply 50% of your prepayments to a rescheduled event.
What if I want to change my order?
We are happy to make changes subject to equipment availability. If you are adding equipment or services, an additional prepayment could be required. If you are cancelling equipment or services, the prepayment applicable to that equipment or service, is not refunded or applied to the remaining balance due. In the event you are changing your equipment, your invoice will reflect the fee associated with the equipment being replaced or the equipment replacement - whichever is higher.
Do I have to pay sales taxes on my rental?
Washington Residents. Unless you furnish us a reseller's certificate issued by the Washington Department of Revenue, we must charge, collect, and remit state and local sales taxes on rentals. Some items classified as services such as artists and entertainer fees are not taxable. Please note, reseller's certificates can be issued only by the Department of Revenue.
Native Americans and Military Rentals. We are not required to charge sales tax on rentals by native Americans or by the military if we deliver the equipment to the reservation or base. This exemption does not apply to personal rentals by military personnel.
Out of State Deliveries. We are not required to charge sales tax on out of state deliveries.
Churches, Cities, and Nonprofit Organizations. In Washington, no entity is exempt from sales tax because of a federal tax exemption. Cities, counties, schools, nonprofits, churches, companies, and individuals must pay sales tax.
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